Customer Service
- How do I buy items from the DJO eStore?
- How are your shipping charges calculated?
- How do I redeem the coupon or gift certificate I received?
- How do I find my order history?
- I have questions about the DJO eStore.
How can I contact customer service? - I just placed my order. How long until I receive it?
- I need to order a large quantity of an item in this store.
Do you offer any specials on large quantity buys? - What is your refund policy?
How do I buy items from the DJO eStore?
Go shopping by clicking on a category on the left side of any page on this store. Click on the product you wish to add to your cart. Select any options for the product (eg. color or size), enter the quantity in the "Qty:" textbox and click the "Add To Cart" button.
The items in your shopping cart will be displayed on the left side of every page. After you've placed an item in your cart, a button will appear that says, "CHECK OUT". Click this button and follow instructions to complete your order. You will receive an order confirmation after you have finished.
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How are your shipping charges calculated?
A shipping and handling charge of $3.50 is added to all orders. If an order consists of both in-stock and custom merchandise, then an additional $3.50 will be added. The remainder will be paid for by DJO.
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How do I redeem the coupon or gift certificate I received?
Place the items you wish to purchase inside your shopping cart. Then enter your code in the box marked "Coupon / Gift Certificate" that appears on the left side of every screen and click "Submit". You may be prompted to log in to a customer account. Your coupon or gift certificate will show up as a line item in your shopping cart.
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How do I find my order history?
Click here to view your order history. If you have not already logged into a customer account, you will be asked to.
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I have questions about the DJO eStore.
How can I contact customer service?
Our up to date contact information is displayed on the contact us page.
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I just placed my order. How long until I receive it?
The items in this catalog are warehoused in Minneapolis, MN and ship out within 48 business hours. You will receive a confirmation email once your order is placed. In the event that an item you ordered is on back order, you will receive notice via email.
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I need to order a large quantity of an item in this store.
Do you offer any specials on large quantity buys?
Depending on the reason for your purchase, you may be eligible for a special buy. All special orders must be placed through customer service. Please see the FAQ above for current contact information.
Some items in this store may also be available for customization. To find out more, please contact customer service.
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What is your refund policy?
Returns are accepted only when the item is incorrectly shipped or damaged. If you qualify for a refund, please contact our customer service representatives at 612-339-4777. The product must be returned in its original condition.
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